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Bereavement support helpline launched by Norfolk’s community trust

Bereavement support helpline launched by Norfolk’s community trust

Norfolk Community Health and Care Trust (NCH&C) has launched a new helpline to support anyone that may need it with their journey of bereavement at this difficult time.

The telephone line, 01603 255728, will be operated by experienced chaplaincy and bereavement volunteers from the Priscilla Bacon Centre from 9am to 5pm, seven days a week.

Tracey Dryhurst, Team Lead Psychological Service in Specialist Palliative Care said: “Bereavement is always a time of great sadness and change for families and individuals, but at this time these feelings will be heightened by the social distancing and the isolation that this brings. 

“Normally we turn to one another for comfort in grief and so this Bereavement Support Helpline will give people the opportunity to have their story heard and understood and to gain information about practical ideas to cope with the thoughts and feelings of loss and to be connected with other bereavement organisations locally and nationally. 

“We would like families and individuals of the patients that we have cared for to know that we continue to support them during this difficult time.”

Those who have lost a loved one will receive a postcard detailing the Bereavement Support Helpline along with a personal message from the clinician who cared for the patient. This will be accompanied with a handmade heart which the patient would have been given during their care. This will be sent in sealed clear bag along with the postcard to the family of the deceased, the bag must remain sealed for 14 days before opening.

Mark Nicholas CEO of Priscilla Bacon Hospice, the charity fundraising to build a new hospice for Norfolk and Waveney said: “We are delighted to donate the postcards that are being used to signpost the new Bereavement Support Line. This is a brilliant initiative from our NCH&C colleagues, as these postcards will spread the message across the county to those in greatest need.”