April edition of NCH&C's patient newsletter, The Voice, now live
The Voice is the regular patient experience newsletter from Norfolk Community Health & Care NHS Trust (NCH&C). In it, we highlight the ways we're working to ensure patients’ voices are heard and listened to.
The launch of the April edition coincides with Experience of Care Week (29 April - 3 May 2024): a global initiative honouring the work happening across health and social care to continually improve the experiences of patients, families, carers, and staff when they access services.
Our experience of care isn't just what happens at our appointment or during treatment: it includes things like the letter we receive about our care, the greeting at reception, how easy it is to park and find your clinic, and how you feel after your treatment has ended.
Stories featured in the April edition of The Voice include:
- Looking back on a year of Friends and Family Test results at NCH&C
- TRICEPS: Stroke survivors invited to take part in new research to tackle arm weakness
- You Said, We Did: Improvements in NCH&C's Learning Disabilities Service
- Op Courage: Mental health & wellbeing support for veterans
- And more!
Click here to read the April edition of The Voice.
As part of Experience of Care Week, NCH&C's Patient Experience team will be on-site on Wednesday 1 May with an exhibition about the experience of care at NCH&C. Find them at:
Main Reception, Norwich Community Hospital, Bowthorpe Road, NR2 3TU
10am - 12 noon
Patients, carers, visitors, and staff will be invited to provide their feedback on the experience of care at NCH&C, as well as learning more from our Patient Experience team. They want to hear your views, and will be collecting feedback with questions like:
"How was your visit today?"
"Could you give us one word that sums up the quality of care that you have received?"
The quality of our services and the experience of our patients is what counts the most. What our patients tell us about our services helps us to get even better, and we use their all-important feedback to understand what we’re really doing well, and where we really need to raise our standards even higher.
Visit the Patient Experience page on our website to find out more.
NCH&C press office
Enquiries from the media are handled by the NCH&C press office. Our press office only deals with enquiries from the media. If you're not a media contact, there are other ways you can get in touch with NCH&C. Visit the Contact Us page to get in touch.
The NCH&C press office is open Monday to Friday, from 9am until 5pm. Please contact us in the following ways:
Tel: 01603 697366
Email: communications@nchc.nhs.uk
For urgent matters that occur outside of the usual opening hours, please contact the press office on 07747115764.
Please do not email us about urgent matters, as this inbox is not monitored outside of office hours.
Media FAQs
How do I request to take photographs or film footage of/at your premises or of your staff/services?
Please get in touch with the NCH&C communications team for permission to film or take photographs of our premises, staff and/or services before it takes place. If we can support the request, we will.
We’ve put together some guidelines which we ask the media to follow when taking photographs or filming at our trust:
- To help us with your request, please give us as much notice as possible.
- In order to protect our patients and staff, photography and filming is not allowed in some areas of the trust. Proper consent must be obtained before filming or photographing patients and/or staff.
- We don’t usually approve requests to film or photograph general shots of our premises and/or our staff or ‘pieces to camera’ that don’t directly relate to the work of NCH&C.
- We ask all media professionals on site to be accompanied by a member of our staff at all times.
- Please follow infection control procedures including using hand gel on entering and leaving clinical areas.
Anyone who is found filming or taking photographs at the hospital without permission will be asked to leave immediately, and footage and photographs may be confiscated.
How do I submit a Freedom of Information request or a Subject Access Request to NCH&C?
Please visit our dedicated section on accessing information we hold.