Accessing information we hold

NCH&C collect and use a wide range of information to help provide services as well as keep the organisation running. NCH&C has a privacy notice that may answer some questions you have about the sort of information we collect and use. Our Privacy Notice is available here.  

You are welcome to ask us for different types of information and this page will help you do that.

You can request any information we have about you at any time. In line with the General Data Protection Regulation (GDPR) this will be dealt with under the Subject Access Provisions of the Data Protection Act 2018 (DPA). Put simply, this act gives individuals the legal right to request access to their personal information. The information we hold about you will likely be in the form of health records.

If you would like to see or obtain a copy of your health record, you will need to make a subject access request, there are some checks we will need to make to validate your identity and we have a team who can help you through this process. If you would like to do this now, please complete a request for information form.

There is no charge for the time and administration involved with processing subject access requests except when additional copies of already supplied information are requested. We have 30 days to supply your information from receipt of your request. Please note though, we’re unable to begin processing your request until proof of ID is received. As the data controller, we need to ensure that the request is actually from the data subject concerned. Proof of identity can be a copy of a formal document or bill with your name and address on it or your driving licence or passport.

If you would like more information on the information that you can request or have any questions about information we collect, please contact our team on; 01603 785879 or email IG@nchc.nhs.uk 

If you’re unhappy with any aspect of the way in which we deal with your Subject Access Request, you may complain both to NCH&C via this link here and in writing to the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email form: https://ico.org.uk/global/contact-us/email/ 

Tel: 0303 123 1113

Freedom of information

The Freedom of Information Act gives everyone the right to request access to all types of recorded information held by public authorities. This is aimed at promoting a culture of transparency and accountability across the public sector.

You can complete a request for information form online.

NCH&C publication scheme

We are currently developing a comphrehesive publication scheme. In the meantime, please email FreedomOfInformationProvider@nchc.nhs.uk to make an information request.

Access to your health records

Under the Data Protection Act you have a right to access your health record. This can be done through the Access to Health Records Officer, who can be contacted on 01603 785876.

Caldicott Guardian

Every NHS Organisation has a  Caldicott Guardian, who is a senior member of the trust's Board. They make sure that we only use any personal, identifiable information held about you in an appropriate way.